Privacy Policy

Privacy Policy: Liveli Créations

Last updated: September 2025

At Liveli Créations, protecting your data is a priority.
This policy explains what information we collect, how we use it and what your rights are.

1. Data controller

The website www.livelicreations.com is published by Lisa GOVERNATO, sole trader, registered under SIREN 908 408 073, with registered address at:
114 Traverse Marius, 13360 Roquevaire, France
Contact: contact@livelicreations.com

2. Personal data collected

When you use our website or make a purchase, we collect the following data:

Identification data: last name, first name, address, phone number, email.
Order data: products purchased, amount, payment method, delivery address.
Technical data: IP address, browser type, device used.
Browsing data: pages viewed, length of visit, preferences.
Marketing data (with your consent): newsletter sign-up, targeted ads via Facebook, TikTok or Google.

3. Purposes and legal bases

Your data is used only to:

Process and deliver your orders (legal basis: performance of a contract).
Manage customer relations and after-sales service (legal basis: legitimate interest).
Send our newsletters and offers (legal basis: consent).
Meet our legal and tax obligations (legal basis: legal obligation).
Analyze website traffic and improve our services (legal basis: consent via cookies).

4. Hosting and security

Our website is hosted by Shopify Inc., 126 York St., Ottawa, ON K1N 5T5, Canada.
Shopify stores your data on secure servers, protected by firewalls and encrypted with SSL.

All card transactions comply with the PCI-DSS security standard.
We take all necessary measures to guarantee the security, confidentiality and integrity of your data.

5. Third-party providers

We use external providers only for the following purposes:

Payment: Shopify Payments, Stripe, PayPal.
Delivery: La Poste, Colissimo, Mondial Relay.
Marketing and analytics: Google Analytics, Meta (Facebook/Instagram Pixel), TikTok Pixel.

These partners may be located outside the European Union (for example, Shopify in Canada).
They all provide GDPR-compliant safeguards to protect your data.

6. Data retention

Type of data	Retention period
Orders and invoicing	5 years (legal obligation)
Customer account / contact	3 years after last contact
Newsletter / marketing	Until consent is withdrawn
Payment data	Until the transaction, then deleted
Cookies	13 months maximum

7. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights at any time:

Right of access to your data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to object
Right to data portability

To exercise these rights, contact us at contact@livelicreations.com
You can also file a complaint with the CNIL (French data protection authority): www.cnil.fr.

8. Cookies

Our website uses cookies to make it work properly, measure its audience and personalize ads.

You can accept, refuse or customize cookies at any time using the consent banner on the website.

Examples of cookies used:

_session_id: unique session identifier (Shopify)
_ga: Google Analytics (traffic measurement)
_fbp: Facebook Pixel (targeted ads)
_ttq: TikTok Pixel (ad analytics)

9. Age of consent

By using this website, you confirm that you are at least the age of majority in your country, or that you have obtained the consent of a parent or guardian to allow a minor to use this website.

10. Changes to this policy

This policy may be updated at any time.
The date of the latest update is shown at the top of this page. Changes take effect as soon as they are published.

11. Contact

For any question or request about your personal data:
contact@livelicreations.com