Return, Exchange, and Refund Policy – Liveli Créations

Last updated: September 2025

At Liveli Créations, each piece of jewelry is carefully handcrafted.
However, if your order is not suitable, you have 14 days after receipt to request a return, exchange, or refund, under the conditions below.

1. General Return Conditions

For your return to be accepted:

• The jewelry must be new, unworn, and in its original packaging.
• The return must include a note indicating your name, order number, and the specific jewelry item (name + size).
• Please clearly indicate inside the package: "EXCHANGE," "STORE CREDIT," or "REFUND," depending on your request. This allows us to process your return faster.

🚫 Returns are not accepted for:

• earrings (for hygiene reasons),
• personalized or custom-made jewelry,
• free or sale items.

If your order included a promotional offer such as "buy 3 pieces of jewelry = get 1 free," the entire set must be returned to receive a full refund.

⚠️ Any jewelry that has been worn, damaged, is incomplete, or does not comply with these conditions will be refused.
The package may then be resent to you at your expense.

2. Your Return Options

At Liveli Créations, we offer several simple and flexible solutions to ensure your experience remains positive.

Option 1 – FREE EXCHANGE

If the size is not suitable (for example, for rings or chains), we will send you the correct size jewelry free of charge upon receipt of the return.

• Reshipping costs are 100% covered by Liveli Créations.
• Only the return shipping costs are the customer's responsibility.

Option 2 – STORE CREDIT

Choose a store credit for the exact amount of your order, valid for 1 year on the entire site and usable in one or more transactions.

• Returns are then completely free.
• The store credit is non-refundable and not convertible into cash.
• If your initial order was paid for with store credit, the return will result in a new store credit of the same amount.

Option 3 – REFUND

If you prefer a refund, it is, of course, possible.
Return shipping costs are your responsibility, and the refund will be processed within 14 days after receipt and inspection of the jewelry.

⚠️ Worn, damaged, incomplete, or jewelry without original packaging will not be refunded.
Initial shipping costs (standard only) are refunded in case of a compliant withdrawal.
Orders paid with a store credit can only be refunded as a store credit.

3. Return Process

1. Make your request within 14 days of receipt to:
   📩 contact@livelicreations.com
2. Wait for validation by our customer service before returning your jewelry.
   No unannounced returns will be accepted.
3. The return address will be communicated to you by email.
4. Your refund, exchange, or store credit will be processed within 14 days after receipt and verification of the jewelry.

4. Return Shipping Method

• Returns to relay points are not accepted.
• Returns must be made exclusively by post.

💡 We recommend registered mail with signature, which is more secure and fully traceable.
If the return is made without tracking and the package is lost, no refund or exchange can be made.
In accordance with the law, the customer remains responsible for the return until the package has been received by Liveli Créations.

5. Store Credit – Conditions

• Amount: exact value of your order (excluding express option).
• Validity: 1 year, usable in one or more transactions.
• Non-refundable, not convertible into cash.
• In case of code loss, contact contact@livelicreations.com: a new code can be generated if the balance is still available.

6. Defective or Damaged Items

Our jewelry is guaranteed for 60 days from delivery.
In case of a detected defect, contact us within 7 days with:

• a photo of the jewelry concerned,
• the order number,
  to contact@livelicreations.com

If the defect is confirmed, we will proceed with an exchange, repair, or refund.

This guarantee is in addition to the legal guarantee of conformity (2 years) and the guarantee against hidden defects provided by law.

7. Shipments and Unreceived Packages

If you have not received your order after 30 days, contact us at contact@livelicreations.com.
We will check the tracking and, depending on the case, offer a refund or reshipment.

Any anomaly (missing, defective, non-compliant item) must be reported within 7 days of receipt.
After this period, no claim can be accepted.

8. Incorrect or Incomplete Address

The customer must verify that the entered delivery address is correct and complete.
In case of an error:

• Liveli Créations cannot be held responsible for non-delivery.
• If the package is returned to us, it may be resent at your expense.
• No refund will be issued for an order not delivered due to an address error.

At Liveli Créations, we strive to ensure every customer is satisfied.
Our conditions are designed to guarantee simple returns, quick exchanges, and clear, honest service.